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Cancellation & Refunds Privacy

Cancellation Policy:

Upon reservation, should you decide to cancel for any reason, a fee of 10% of the total amount of your stay will be charged. If canceled between 21 to 30 days prior to the day of check-in, you will be billed 50% of the total charge of your stay. If canceled less than 21 days prior to the day of check-in, you will be billed the full amount of your stay.

PROVIDE YOUR ETA (Estimated Time of Arrival):

This is a self-serviced apartment, so please call or email 72 hours before arrival to ensure that the unit and keys are ready for you. Failure to do this may lead to a delayed check-in.

For check-ins from 9 pm onward, a fee of $25 is to be paid in cash to our check-in personnel. For security and documentation purposes, guests are required to send a photo ID and credit card prior to arrival and to present them during check-in.

There is an $85.00 penalty for every lost fob, $100 for lost car card/tag and $50 per lost key. Lost and damaged items will be deducted from your Security Deposit. Pack n Play and Cot are available upon request for $50.

Any issues with the house/apartment with regards to appliances, electrical, pool, or anything related to the maintenance of the house will be fixed within 24 hours. There will not be any compensation given to the client in this matter since we will fix any issues related to the property. If it is beyond repair and the house or apartment is in an inhabitable condition, alternate accommodations will be arranged. This will be done only after 48 hours of the complaint.

Guests are required to send a photo ID and credit card prior to arrival and to present them during check-in. The property will require the guest to sign a rental agreement and credit card authorization form. Please contact the property for further details. The property will charge USD $500 anytime after the booking is made to secure the reservation. The remaining balance will be charged at least 14 days prior to arrival. The property may also charge an additional USD $250 refundable incidental deposit. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.

***Please note that pets are not allowed unless the apartment is marked as a Pet Friendly vacation property. Pet friendly rentals are just one more amenity we offer to largest selection of our properties and vacation rentals in different countries. Pets are welcome with a fee of $150 per stay and a written confirmation of our booking department. Small dogs up to 20 lbs. only are allowed. A penalty of $500 will be charged for every UNAUTHORIZED pet.

***Please note that all Special Requests are subject to availability and additional charges may apply.